Privacy Policy

Last updated: May 2026

1. Information We Collect

At Superlac Paints, we are committed to transparency. We collect several types of information to provide you with a seamless and premium experience:

  • Personal Identifiable Information (PII): We only collect personal details such as your name, email address, phone number, and location when you voluntarily provide them through our contact forms, dealership applications, or AI Assistant interactions.
  • Technical & Device Data: When you access our website, we automatically record technical data including your IP address, browser type and version, operating system, device model, and screen resolution to ensure optimal layout rendering.
  • Usage & Navigation Data: We monitor how you interact with our platform, including page navigation paths, time spent on specific sections, search queries, and click patterns. This helps us refine our user interface.
  • AI Visualizer Assets: To use our AI Paint Visualizer, you may upload photographs of your space. These images are processed securely by our neural engines to simulate paint applications.

2. How We Use Your Information

The data we collect is utilized for the following core purposes:

  • Service Optimization: To power the Superlac AI Visualizer and provide accurate, context-aware shade recommendations based on your room's lighting and structure.
  • User Experience Enhancement: To analyze site performance and implement UI/UX improvements that make navigation faster and more intuitive.
  • Communication: To respond to your inquiries, process dealership requests, and provide technical support regarding our products and digital tools.
  • Security & Integrity: To protect our platform from fraudulent activity, unauthorized access, and to ensure the stability of our backend infrastructure.

3. Data Protection & Security

We implement rigorous, industry-standard security measures to safeguard your information:

  • Encryption: All data transmitted between your browser and our servers is protected using high-grade SSL/TLS encryption.
  • Restricted Access: Access to sensitive user data is strictly limited to authorized personnel who require the information to perform specific operational tasks.
  • Secure Infrastructure: Our platform is hosted on hardened cloud infrastructure with active monitoring and regular security audits to prevent data breaches.

4. Third-Party Services & Data Sharing

We maintain a strict policy regarding your data:

  • No Selling of Data: We do NOT sell, rent, or trade your personal information to third-party marketing agencies or data brokers.
  • Service Providers: We may share limited technical data with trusted partners (such as cloud hosting and analytics providers) who assist us in operating our website. These partners are contractually obligated to maintain data confidentiality.
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.

5. Cookies & Local Storage

While we avoid intrusive tracking cookies, our platform utilizes modern web technologies to enhance functionality:

  • Local & Session Storage: We use browser-based storage to remember your session state, cached AI Visualizer results, and preferences (such as dismissing the initial splash screen). This allows the site to load instantly upon your return.
  • Analytical Cookies: Third-party tools like Google Analytics may use cookies to help us understand website traffic and user behavior in an anonymized format.

6. Your Rights & Choices

You have control over your data on our platform:

  • Data Access: You may request details about the personal information we hold about you.
  • Data Deletion: You can request the removal of your personal information or uploaded AI assets from our systems at any time.
  • Browser Controls: You can configure your browser to block all cookies or notify you when a cookie is being sent, though some features of our site may not function correctly without them.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to our team:

Email: info@superlacpaints.com
Location: Mandi Bahauddin, Pakistan
Online: Through our Contact Section